Careful : the following terms of sale only apply to french laws, and if you are resident of Metropolitan France.
General Conditions of Use of the website www.PLANETELEDS.FR (updated: February 26, 2020)
The company PLANETELEDS, a limited liability company in the legal form SAS with a capital of 50,000 Euros, registered with the RCS of Evry under the number 520 632 399, whose head office is located at 18 rue Pierre et Marie Curie – 77380 COMBS LA VILLE - France, markets its products under the name PLANETELEDS and publishes the website PLANETELEDS.FR, whose main Internet address is: WWW.PLANETELEDS.FR (hereinafter referred to as "the Site").
Individual identification number (intra-community VAT): FR08 520 632 399
Email: contact (a) planeteleds.fr
Phone: 01 85 51 01 01
Name of director or co-director of the publication: M. HINTERMEYER
The name of the host: Magic Online
The address of the host: 130-134 Avenue du Président Wilson 93512 Montreuil Cedex
The telephone number of the host: +33 (0) 1 41 58 22 50
PLANETELEDS, through its Site, sells Electronic Equipment online. This activity therefore offers a list of products classified into categories with a range of a multitude of types and quantities.
"The Customer" is defined as a user, having a functional e-mail address, natural person or representative of a legal person, professional or private, endowed with the means useful for the use of the products offered and which he will do his business and will assume the inherent costs, in particular and without this being limiting or that it is necessary to have all of these elements: computer in working order, equipped with an internet connection and an internet browser capable of connect to the PLANETELEDS.FR site in encrypted and unencrypted HTTP protocol, an electronic mail consultation system, common office software (word processing, spreadsheet, pdf file viewer, file extractor in compressed format) , a printer, as well as any software necessary for the security of its Internet browsing (anti-virus, anti-spyware, firewall, ...).
By using the Site, the Customer accepts these General Terms and Conditions of Online Use which govern the contractual relations between PLANETELEDS and its Customer, within the framework of a distance selling system, both parties accepting them without reservation. These conditions can be viewed online at the main address mentioned below, and will prevail on any other reproduction medium.
These General Conditions of Use must be accepted by the Customer wishing to access the Site by registering, installing, consulting or using the Site. The Customer declares to have read the following provisions before ordering the products. By choosing to acquire products, the Customer expressly and irrevocably accepts the terms set out below. In the absence of such acceptance, the Customer may not use the services of the Site.
These General Conditions of Use are available by clicking on the "CGU" link at the foot of the home page of the Site.
The Customer declares to have the capacity to conclude this contract, that is to say to have the legal majority and not to be under tutorship or curatorship if he is a natural person. If he represents a legal person, have the power to bind the legal person under a customer-supplier type distance selling contract.
PLANETELEDS offers on the Site its entire online catalog of Paid electronic equipment.
The technical sheets presenting the products on the Site do not enter into the contractual field of these General Conditions of Use. They are only a presentation of the product actually sold. If errors are introduced, in no case shall the responsibility of PLANETELEDS be engaged. Only the product sold enters the contractual field. In the event of an error or dispute relating to the presentation sheet, the Customer must refer to the possible Site of the Manufacturer.
The characteristics of the Products sold may be modified in the context of updates. In which case, the content, the links, the number of pages may vary from one version to another, but always with respect for the integrity of the product offered.
In order to order one or more paid products on the Site, the Customer must follow the following steps:
At the end of these stages, an order form is automatically established by PLANETELEDS, proof of the Customer's order. The Client receives the corresponding order form by email and at the express request of the Client, by fax or post.
The order is considered firm as of the reception by the Customer of the electronic mail of PLANETELEDS confirming the definitive recording of said order, or by the possession of the order form. This confirmation is deemed to be the date of conclusion of the sales contract, and acceptance by the Customer of these general conditions. To establish useful evidence, PLANETELEDS will keep the full contact details of the Customer, as well as the email address which allowed him to place an order and the IP address (Internet Protocol) used to connect to the Site, as well as any electronic correspondence that may be attached to this order.
PLANETELEDS undertakes to process the order placed by the Customer as soon as possible, which will not be considered effective until the bank payment centers concerned have given their agreement on the transaction in question. If the said centers refuse, the order will be automatically canceled.
The prices are expressed in Euros, all taxes (TTC) on the product catalog for individuals and Excluding taxes (HT) for professionals. The final price is fixed when ordering online, after applying any reductions, for online products delivered from France to the Customer.
Proof of the price of the order is recorded in the order form, recorded and stored securely on the PLANETELEDS.FR server. The price thus defined is firm and final. After payment of the total price, the Customer will be put in possession of an order form and it will be stored securely on the PLANETELEDS.FR server.
Customers located outside of mainland France are invited to inquire about import duties or taxes that may be applicable in this case, and will assume responsibility for their declaration and payment. The Customer endorses the costs related to his internet connection to access the Site, as well as any additional costs related to the maintenance of his computer and its software tools for consultation and use.
The price of the order is payable by bank check in Euros, bank transfer, PayPal, Amazon Pay or Credit Card.
For sending payment by bank check in euros, PLANETELEDS indicates on the order form: the price, the mention of the order, and the postal address to which the check must be sent. The product (s) ordered on the Site will only be delivered to the Customer upon receipt of payment.
In the event of payment by bank card, it is the Customer's responsibility to update their bank details in good time and to inform PLANETELEDS of any payment incident.
For payment by bank transfer in euros, the Customer may download a Bank Identity Statement (BIS) directly from the Site or request to receive it by any means, in particular and in order of priority: attachment by email, fax, Postal route. Bank transfer fees on the Client side are borne by the Client, including for international transfers.
For secure online payment via PayPal, the Customer is sent to the PayPal payment server. PayPal assumes the security of the transaction as soon as the Client is directed to the server. The order will only be confirmed by PLANETELEDS when PayPal has given its authorization to the transaction.
In order to ensure the security of transactions on the Internet, PAYPAL Europe, an organization authorized and regulated by the Financial Services Authority (FSA) of the United Kingdom, is used as the institution issuing electronic currencies (electronic registration number FSA Paypal is the 226 056).
PayPal uses the online encryption system SSL (Secure Socket Layer). This system makes it possible to encrypt, with a 40-bit to 256-bit key (depending on the possibilities of the Client's browser), the bank details entered by the Client.
Warning ! To be able to benefit from the secure payment method, SSL, the Customer must imperatively use browsers compatible with the SSL system. PLANETELEDS warns the Customer that optimal security is only ensured by a SSL key of 128 bits minimum, and that security also requires good maintenance of the Customer's computer. Maintenance including in a non-exhaustive way, the application of security updates proposed by the editor of the software or software used. The Customer must also ensure, using appropriate security software, that his computer is not infected or subjected to a security breach likely to compromise, on the Customer side, the security of the transaction.
The Customer is informed that within the framework of secure online payment, the PLANETELEDS.FR site encrypts data exchanges (SSL encryption from 128 to 256 bits by HTTPS protocol) between the Site and the Customer during the preparation of the order and at the time send the data to the PayPal server. Similarly, the response returned by PayPal after payment by the Customer follows the same encryption protocol. PLANETELEDS is never put in possession and can never consult the full bank details used by the Customer when paying via PayPal.
In order to optimize the quality of its services, PLANETELEDS reserves the right to make any useful modifications to payment solutions by others, without informing the Customer beforehand.
Delivery times depend on the type of Service purchased and the method of payment retained by the Customer at the time of the order. Delivery takes place only upon receipt of full payment.
The products will be delivered in their original packaging.
The shipment will be made the same day if the order is placed before 3 p.m., upon receipt of the total amount of the order and in the case of full availability of the products. In all cases, PLANETELEDS will have 72 hours, working days, to respond to the Customer's request regarding the delivery time.
In the event of exceptional events preventing carriers from delivering goods, PLANETELEDS is released from all responsibility.
Several delivery choices are possible including the letter followed. In the event of non-distribution, an inquiry with La Poste will be launched and in the event of loss, only the costs of compensation for loss of the item will be considered for the re-shipment of the goods. In the case of shipments without delivery against signature, if the status is indicated "distributed", the status of the order will be considered by PLANETELEDS as delivered. No complaint will be accepted in this case. On the other hand, for deliveries by Colissimo or GLS, PLANETELEDS will be able to resend the order in the event of loss. In case of return due to incorrect address, the costs of re-shipping will be borne by the Customer.
The Customer is also informed that for the proper conduct of the operations of making available the products ordered, he must imperatively provide a functional, durable and not temporary or disposable email address. This address will be used in particular to receive the password which will be assigned to the customer so that he can access the PLANETELEDS.FR site in a secure manner for the possession of the products ordered and paid for. In all cases, PLANETELEDS requires a valid and functional telephone number in order to be able to contact the Customer in the event of difficulty in delivery or contact by electronic means.
The Customer is informed that he must do his business for the proper functioning of his electronic mail, and that PLANETELEDS cannot be held responsible for the consequences of the choices of level of security retained by the Customer to protect or secure his electronic mail and of a nature to prevent PLANETELEDS from contacting him by this route.
In the event that the Customer receives a product or package damaged during transport, he has 72 hours (3 working days) from the date of receipt to make the complaint through the after-sales service of PLANETELEDS. After this period, no claim will be taken into account.
The Customer is required to check the product and its packaging as soon as it is received and to note precise reservations * on the delivery note of the carrier.
For the handling of a claim for damage caused during transport, the Customer must indicate to PLANETELEDS the following information.
* It is strongly recommended to put a note on the proof of delivery of the carrier if a package arrives damaged, so that there is a trace allowing to start the steps with the carrier. It is the responsibility of the customer to carry out all checks and make all necessary and detailed reservations on the arrival of the equipment so as to provide exercise, if necessary, any recourse against the carrier. At the slightest problem upon receipt, it is essential that the Customer keeps all the elements in the state in which they were delivered (accessories, packaging (s) of wedging and general packaging).
With the supplied parts, PLANETELEDS will take care of the claim with the transporter.
Free pickup in stores consists of ordering online and then picking it up for free at PLANETELEDS in its establishment located at 18 Rue Pierre et Marie CURIE 77380 Combs la Ville.
When the Customer chooses the free withdrawal in store, the order is confirmed upon validation of it.
If it is impossible to deliver all or part of the order (in particular due to sales in progress), the Customer receives an email informing them. In accordance with articles L216-2 and following of the consumer code, the Customer can then cancel his order.
When the order is confirmed and upon receipt of the order confirmation email, the customer can then come to the store to collect his package. Payment is made upon order.
To collect their package, the Customer must have a valid identity document, the order number or the order confirmation email.
A third person mandated by the Customer can also come and pick up their order. For this, this person must be provided with his identity document, the identity document of the recipient of the order and the order number.
The Customer placed in possession of the products, must report to PLANETELEDS by email to the email address firstname.lastname@example.org or via their customer account, any defect or malfunction of the product within 48 working hours following the date of delivery. by the carrier or withdrawal from the store, under penalty of not being able to demand from PLANETELEDS compliance with the commitments indicated in article 6 concerning reimbursement and exchange.
If the order was not suitable, PLANETELEDS offers 15 working days to return the product in the same condition of packaging. At the end of this period, if a product is returned to the return service without prior agreement, PLANETELEDS will make the product (s) available on its premises and may re-ship the product (s) charged to the Customer. In all cases, in the event of a return, within the framework of the "15 days Satisfied or Refunded" guarantee, the return costs will be borne by PLANETELEDS.
PLANETELEDS offers a money back guarantee.
Refunds must be attributable to a transaction made and made within 15 clear days preceding the request for reimbursement. They are made by crediting the Bank Card used by the Client for the corresponding transaction or on the Client's bank account after transmission of the RIB or by check if the Client has paid via this payment method. In no case may the amount of the Refund exceed the amount of the corresponding transaction.
To obtain a refund, the Customer via the Site:
A return slip will be sent to the Customer by email.
Returns are free only for mainland France. For other countries, the amount of the return will be indicated.
Products must be returned in their original condition with the return slip.
Reimbursement must take place no later than 30 days after the return of the product (s) concerned.
The Customer can also request a product exchange.
In the case of an exchange, the customer is allocated a credit in the form of a code valid for one year to be used when placing the order for the amount of returned products allowing him to place a new order.
In the event of late payment, will be payable, in accordance with article L 441-6 of the Commercial Code, compensation calculated on the basis of three times the rate of legal interest in force as well as a lump sum compensation for costs recovery of 40 euros.
In addition, after formal notice by AR letter remained ineffective, the Customer agrees to pay as a penalty clause and in accordance with the provisions of the Commercial Code, an increase whose amount is equal to 15% of the balance due.
The Customer has a period of 15 clear days from the date of delivery of the order, to assert his right of withdrawal, and be fully reimbursed for the order as well as the shipping costs for mainland France in the conditions specified in article 6 of the General Conditions of Use of the Site.
However, incomplete, worn, damaged or soiled products will be categorically refused. As with any other return of goods, the Customer must first formulate his return request on his PLANETELEDS customer account
The Customer must, upon delivery of the product (s) ordered, check the quantities and condition of these before signing the delivery slip. It is therefore the responsibility of the Customer to make all the necessary checks and, if necessary, to make any reservations at the time of delivery. Otherwise, no claim will be accepted in this respect.
The invoice is attached to each shipment. At the Customer's request, a duplicate detailed invoice can be drawn up with VAT.
ARTICLE 10 - GUARANTEE AND RESPONSIBILITY
The products for sale on the PLANETELEDS.FR site are guaranteed for up to 5 years from the date of receipt of the order under the following conditions:
Up to 5 years after the order, a workshop return can be made, in order to exchange or repair the defective part. Returns under the warranty are the responsibility of the Customer.
The company PLANETELEDS does not manufacture the products for sale on PLANETELEDS.FR.
Consequently, according to the law n ° 98-389 of May 19, 1998 relating to the responsibility for the fact of the defective products, in the event of injury to a person or damage to a good by a defect of the product, only the responsibility of the Manufacturer is implicated.
The responsibility of PLANETELEDS towards the Customer can be engaged only for facts which would be directly attributable to it and which would cause him a damage directly related to these facts. It cannot be engaged for indirect damages. PLANETELEDS cannot be held responsible either for the misuse of the Service or the Product by the Customer or for any fault on his part. Nor can it be engaged on the basis of facts attributable to a third party.
Unless otherwise stipulated in these General Conditions of Use or mandatory laws and without prejudice to the other causes of exclusion or limitation of liability provided for herein, PLANETELEDS can in no way be held liable for any damage caused by a case force majeure or an event beyond their control or of any measure or legislative provision taken by the authorities of the country of its head office as well as those of the countries of residence of Customers or Users.
The equipment remains the property of the company PLANETELEDS until full payment of the order.
The non-performance by the Customer of its payment obligations, for any reason whatsoever, gives the company PLANETELEDS the right to demand the immediate return of the goods delivered at the Customer's expense and risk. The Customer undertakes, in the event of a bankruptcy proceeding affecting his Company, to participate actively in the establishment of an inventory of the goods in his stocks and of which the company PLANETELEDS claims ownership. Otherwise, the company PLANETELEDS has the right to have the inventory recorded by a bailiff at the customer's expense. The customer is prohibited from reselling, transforming or incorporating the goods delivered from the date of judgment pronouncing the receivership or the liquidation of the goods of his Company. PLANETELEDS may prohibit the customer from reselling, processing or incorporating the goods in the event of late payment. To guarantee the payments not yet made and in particular the balance of the customer's account in the records of the company PLANETELEDS, it is expressly stipulated that the rights relating to the delivered but unpaid goods will refer to identical goods from the company PLANETELEDS in stock with the Customer, without the need to charge payments on a specific sale or delivery.
The information that the Client communicates to PLANETELEDS via the Site allows him to execute and process the Services in a secure manner. The processing of the Customer's personal data is carried out by PLANETELEDS, which undertakes to ensure a sufficient level of protection of the information provided to guarantee respect for the privacy and freedoms of the fundamental rights of individuals.
The Client is informed that his banking data will be kept by the authorized Partners of the Site for a period of twenty-four (24) months necessary to fight against payment fraud. These data are, however, encrypted and stringent security measures are taken against them. In accordance with the data protection act, the Customer has the right to access, modify and delete data concerning him. The Customer may not oppose the processing of his personal data only for legitimate reasons.
The Customer can exercise your rights, by sending an email to "secretariat (a) planeteleds.fr" via the Site to prevent possible illegal behavior or to respond to a request for clarification in the form of a complaint or an order, the data collected in the context of electronic exchanges will be kept in accordance with the applicable regulatory provisions in force.
Unless the Customer objects, PLANETELEDS and its Suppliers or Partners may communicate to it, by email, offers of Products and / or Services, messages for advertising purposes and information on the Electronic Services offered by PLANETELEDS and its Suppliers in accordance with the data it has been good enough to communicate.
The Customer agrees not to reproduce and / or use the brands and logos present on the Site, as well as to modify, copy, translate, reproduce, sell, publish, use and distribute in digital or other format, all or part information, texts, photos, images, videos and data on the Site, which constitute works within the meaning of the provisions of article L112-1 of the intellectual property code.
The Customer acknowledges that the Site and the Services consist of several databases, made available by PLANETELEDS. Consequently, the Customer also refrains from proceeding, in any way whatsoever, with any extraction, use for any reason whatsoever, storage, reproduction, representation to the public or conservation, direct or indirect, partial or total, including in buffer or temporary, qualitatively or quantitatively substantial content of one or more of the databases of the Site.
The violation of these mandatory provisions subjects the offender, and all responsible persons, to the criminal and civil penalties provided by law.
PLANETELEDS and / or its partners are the exclusive holders of all the intellectual property rights attached to the name, logo and brands of the Site, its structure and packaging, databases and content, all over the world.
In the event of a technical problem during a transaction, a refund, or in monitoring transactions, the Customer must contact PLANETELEDS who will make its best efforts to assist it in solving technical problems that it may encounter in using the Products and / or Services.
However, the responsibility of PLANETELEDS or Partners or Suppliers cannot be engaged, in particular if a transaction fails due to a technical problem not attributable to the Site (in particular, without limitation, any problem attributable to banks, to the Networks of Bank Cards or linked to the use of the Internet).
Cookies are small files that the administrator of a server installs on the terminal of the user of the PLANETELEDS Site and which make it possible to memorize data relating to the user, without however making it possible to identify him, when he- ci connects to the Site.
PLANETELEDS uses the cookies system in particular to memorize information intended to facilitate navigation on the Site, to personalize the user experience as well as to measure the performance of the Site.
PLANETELEDS informs the Customer that it is possible to refuse, at any time, the installation of these cookies or even to delete them. To learn more about these functions, the Customer must refer to the instructions in their Internet browser.
The contractual information is presented in French and the products offered for sale comply with French regulations. If necessary, it is up to the foreign Customer to check with local authorities the possibilities of using the product that he plans to order. PLANETELEDS cannot be held liable in the event of non-compliance with the regulations of a foreign country.
In the context of a dispute between the Customer and PLANETELEDS and following the failure of a written complaint from the Customer to PLANETELEDS or in the absence of a response from PLANETELEDS within one (1) month, the Client may have recourse to a mediation procedure by contacting the competent mediator and / or by accessing the European online dispute resolution platform at the following address: http://ec.europa.eu/odr who will attempt / will attempt , in complete independence and impartiality, to reach an amicable resolution of the dispute. The Client remains free to accept or refuse the use of mediation and, in the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.
All disputes relating to the formation, execution and termination of contractual obligations between the parties which do not give rise to an amicable settlement will be submitted to the jurisdiction of the Commercial Court of Evry, France in whose jurisdiction the PLANETELEDS company headquarters.
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