Thank you, the moderator will answer as soon as possible!
Order/Payment
Posted: Feb 26, 2020 in Order/Payment
You can order directly on Planeteleds.fr 24 hours a day. To do this, simply click on the Add to basket button on the right of the products that interest you. All orders placed before 3 p.m. are dispatched the same day from Monday to Friday, subject to the immediate availability of the products ordered.
Posted: Feb 26, 2020 in Order/Payment
You have the choice between 5 payment methods:
- Bank card
- PayPal
- Amazon Pay
- Check
- Wire transfer
For orders by check or bank transfer, the order is processed upon receipt of the check provided that the products are in stock. If you wish to pay by check, make it payable to PlaneteLeds, write the order number on the back and send it to the following address:
Planete Leds
18 rue Pierre et Marie Curie
77380 COMBS LA VILLE
France
Posted: Feb 26, 2020 in Order/Payment
When confirming your order, in the step titled Summary, enter your code in the Vouchers box.
If you have received a credit, enter the code received by e-mail in this same box.
Posted: Dec 13, 2016 in Order/Payment
If your order is on error payment, it's because your payment hasn't worked. Try again with another payment method. If you need, you can contact us so we can give you more information on the issue.
Posted: Dec 13, 2016 in Order/Payment
You must imperatively check before each of your orders that the product is available. The availability and / or delivery times are indicated on each product sheet. Please note, some products are not stored here and therefore are indicated "delivered within X working days".
You also need to check if you have not chosen the "pick up on site" delivery method by mistake. If this is the case and you want to be delivered, please contact us by phone to solve the problem.
Delivery/Return
Posted: Feb 26, 2020 in Delivery/Return
The amount and time required for delivery vary depending on the carrier you choose and the destination of your package. For Metropolitan France, the terms are as follows:
Lettre Suivie : 1.99 € within 24 to 72 hours*
GLS Chez vous : 6.90 € within 24 to 48 hours*
GLS Point Relais: 7.90 € within 24 to 48 hours*
GLS Avant 13h : 11.90 € the next day before 1 p.m.*
Colissimo: 12.90€ within 48 to 72 hours **
Livraison dans la journée en Ile de France: 34.90€ if ordered before 11am**
*Subject to immediate availability of products, and free for orders above € 69 incl. in Metropolitan France.
**Subject to immediate product availability
Posted: Dec 13, 2016 in Delivery/Return
Orders are shipped Monday through Friday. There is no shipping on weekends and holidays.
Provided that the product is clearly indicated 'available' on the website, if you order before 3 p.m., your order is dispatched the same day.
If you choose standard delivery, delivery will be made 24 / 48H. If you choose express delivery, delivery will be done the next day. (only for shipments in Metropolitan France)
Please note that some of our products are indicated "delivery within 5 working days" or "delivery within 5 to 10 working days" and will therefore not be dispatched the same day.
Posted: Dec 13, 2016 in Delivery/Return
If you receive a parcel or product that has been damaged during transport, you have 72 hours (3 working days) from the date of receipt to make the complaint through our after-sales service. After this period, no claim will be taken into account.
It is your responsibility to make the necessary checks on arrival of the package and to enter the detailed reservations on the delivery note of the carrier. If the package arrives in very bad condition, it is advisable to refuse it.
Posted: Feb 26, 2020 in Delivery/Return
If one or more products do not correspond to those you have ordered, take photos of the products received and send them by e-mail to contact@planeteleds.fr. Do not forget to indicate the number of the order concerned.
Posted: Dec 13, 2016 in Delivery/Return
Log in to your account, and click on the "ORDER HISTORY AND DETAILS" tab. Choose the RIGHT order, check the items to return to us and click on "MAKE AN RMA SLIP". Once your return is validated by our after-sales service, you can send your order back to us and be refunded.
Posted: Dec 13, 2016 in Delivery/Return
Those items are made once you order them, according to the options you chose. So, regarding the ordered quantity, there is a delay going from 3 to 20 days.
Warranty/Refund
Posted: Dec 14, 2016 in Warranty/Refund
PLANETELEDS guarantees your items for 2 to 5 years depending on the product. At any time all along your warranty, you can send us back your articles if it is defective and we'll exchange them without any further questions.
Posted: Dec 14, 2016 in Warranty/Refund
You have 15 days to try your items. If you're not satisfied with them, log in to your account, and click on the "ORDER HISTORY AND DETAILS" tab. Choose the RIGHT order, check the items to return to us and click on "MAKE AN RMA SLIP". Once your return is validated by our after-sales service, you can send your order back to us and be refunded.
My Personal account
Posted: Feb 26, 2020 in My Personal account
Here is the procedure to reset your password:
- Click on Forgot your password ? when you try to connect to your account.
- Enter your e-mail in the field provided for this purpose,
- Click on Retrieve password.
- In your personal inbox, open the email that was sent to you and click the link.
- A new password has been sent to you by email. You just have to reconnect with this new password. You can re-modify it once connected to your account
Posted: Dec 13, 2016 in My Personal account
With each purchase, you receive 5% of your order amount in loyalty points that you can convert to cash and use on your next order. To do this, click on "MY REWARDS" tab on your account and convert your voucher into €uros. Your rewards are valid for a year. Posted: Feb 26, 2020 in My Personal account
By creating your customer account, you can sponsor up to 2 relatives to introduce them to PlaneteLeds.fr. They will thus benefit from a 5% discount on their first order. With each order your friend places, you will receive 5% in loyalty points.
For more information, go to your account and click on Sponsorship Program.
Posted: Feb 26, 2020 in My Personal account
A few days after receiving your order, you will receive an e-mail asking you to give your opinion on your purchase experience.
The opinions can be viewed in the guest book and are all authentic. They ensure perfect transparency on the quality of our products and on customer service. By leaving your opinion, you will receive a 2€ credit, usable on your next order.
To rate and leave a comment on the guestbook, simply click on the link in this email, or go to planeteleds.fr at the bottom of the page.
Technical
Posted: Dec 14, 2016 in Technical
In general, no LED or xenon bulb that you install in low beam and / or high beam can be approved unless this product has received a reception form from the DRIR which would validate the installation of this product on a vehicle. As soon as you modify the lighting system of your vehicle with a product other than the original, the lighting system is no longer in its original configuration.
These products are generally tolerated but we do not have the right to say and to affirm that this one is approved on road.
On the other hand, since January 2016, your CT agent does not have the right to refuse a vehicle on the pretext that you have installed LEDs or xenon lamps to replace original halogen bulbs. The only reason why the vehicle can be refused is if the light beam illuminates too high, is not up to standard or dazzles the users in front.*
*Applies to French laws.
Posted: Dec 14, 2016 in Technical
Some recent and electronics cars don't detect LED bulbs because of their low consumpàtion and then display an error message on the dashboard. In that case, you need to choose CANBUS or "error-proof" bulbs that create a decoy so there is no more error display.
If despite all this, the default is still displayed, only additionnal resistors can solve the problem.
Posted: Dec 14, 2016 in Technical
A simple test can allow you to make an initial diagnosis. Just swap the two bulbs on your vehicle. If the bulb lights up when placed on the other side, then the car is probably the problem. If it remains off then the bulb is no longer working.
Posted: Dec 13, 2016 in Technical
You must check that the led is plugged in the right way, knowing that the bigger arm is + and the small one is -.
French 
15 days to be satisfied or your money back
Delivery near you
Guaranteed competitive prices
Fast delivery
05/15/2023